banking and credit unions

Predictable Deposit & Loan Growth

Built for community banks, credit unions, and regional lenders who expect more from HubSpot—engineered for predictable deposit growth, higher loan conversion, and smoother customer onboarding.

Book Consultation
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Only 9% of Regional Banks and Credit Unions Say Their Onboarding Is Fully Optimized

Growth is won or lost at the handoff: from marketing to lending, from interest to application, from approval to funding. But too many regional institutions—banks, credit unions, and lenders alike—still rely on fragmented systems and manual workflows to guide that journey. It’s no surprise onboarding breaks down—taking deposits, loans, and trust with it.

Banking ops are bleeding opportunities.

And your CRM may be part of the problem.
 

From LOS to onboarding, fragmented tools stall growth, sink efficiency ratios, and expose compliance risk.

Community & Regional Banks

  • Only 4% of banks rate their digital CX as excellent
    →  Fintechs are capturing nearly half of new checking accounts.

Credit Unions

  • 55% of applicants abandon digital account openings.
    Onboarding friction is driving member attrition.

Mortgage & Home Lenders

  • Loan origination costs are up 35%—now $12K per loan
      Manual workflows are crushing margins.

Specialty & Alternative Lenders

  • 57% of alt-lenders say poor automation blocks growth.
    Missed SLAs and compliance risk are stalling deals.

What today’s teams need isn’t more software. It’s plugging the gaps that block growth—and finally making CRM work.

Learners' Banking Playbook

Improve growth and operational agility across lending, deposits, and member engagement—from onboarding and origination to servicing, cross-sell, and CX.

  • Improve Accelerate onboarding — shorten time-to-activation for new loans, accounts, and members
  • Boost pipeline visibility — track every borrower or depositor from application to close
  • Improve SLA adherence — route tasks faster and reduce compliance and audit gaps
  • Drive growth intelligently — trigger follow-ups based on real signals and lifecycle events.

Built for banks, credit unions, and non-bank lenders, this playbook lives inside your CRM—connecting every touchpoint into one unified, revenue-ready system.

How It All Works—Mapped to Your Institution

Every step refined for banks, credit unions, and lenders—no complexity, just growth.


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The Lead Gen Engine

Every part of your pipeline—unified, trackable, and tailored for banking.

From segmentation to deposit campaigns, most institutions are running disconnected motions that cost more than they convert.

This engine brings it all together—so marketing and sales teams can attract the right leads, qualify faster, and nurture with purpose.

No more guessing who’s ready. No more leads going cold.

Customer Segmentation
Analyze 1st party & 3rd Party Sources
ML based Segmentation
Human based industry expertise
Design Target Personas
Acquisition & Tracking
Multi- channel outreach
AI Based Content Generation
SEO Optmization
Audience Retargeting
Boost Qualified Traffic & Conversions
Lead Scoring
Engagement & Behavioural Data
Demographics/ Firmographics/ Technographic
Sales Activities & Deal Data
ML-Based Lead Scoring Optimizations
Optimizing Lead Scoring
Lead Nurturing
Personalized Touches & Offers
Re-Engagement Campaigns
Close Lost Campaigns
Convert Dormant Leads to SQLs
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Pipeline automation with a powerful CRM

Smarter pipelines for deposits, loans, and account growth.

Automate workflows across every stage—whether you’re opening accounts, issuing mortgages, or scaling member services. Cut handoffs, boost visibility, and let your CRM do the heavy lifting for marketing, lending, and operations alike.

Digital Client Onboarding

Fix the #1 growth blocker in banking and lending.

Onboarding is where most institutions lose momentum.

Between KYC delays, status blackouts, and scattered forms, deals stall—and applicants drop.

CRM-powered onboarding flows cut the friction, ensure compliance, and keep customers moving.

Deal Moves to Onboarding
Send Welcome Email with KYC Forms
Status Tracking & Automatic Reminders
Due Diligence Checks
Ready To Open Account
Account Opening Forms
Fill out Account Specific Forms
Prepare Digital Docs
Send For Signatures
Submission to Broker/Dealer
Accounts Ready To Be Funded
Confirmation
Account Number Updates
Send Clients Confirmations by email/mail
Send Welcome Package & Gift
Customer Activated & Relationship Live
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Grow Lending & Deposit Relationships With Unified Data

See every household, business, and account in one place—retail, commercial, and lending.

Connect account, service, and product data into a single view. Power deeper client insights, reduce duplication, and unlock smarter growth across your institution.

Drive Revenue From Every Relationship

Turn insights into impact—boost deposits, expand loan volume, and deepen client engagement.

Deliver timely, personalized offers across channels. Empower teams to act on real-time data, automate cross-sell plays, and unlock smarter growth from your existing customer base.

New Term Deposit & Lending Offers Generated
Automated Campaigns Segmented by Risk & Profile
Branch RM Follow-Ups Triggered by Engagement
New Opportunities & Deals Created
Start With Client Data
Review Risk Profile & Current Product Mix
AI Powered Recommender Engine
Deliver Personalized Offers
Cross-Sell Opportunities Tracked in CRM
Client Request Completed
Send Personalized Feedback Survey
Automated Follow-Ups & Reminders
Insights Used to Improve Service & Campaigns
	 hubspot system optimization

Attribution & Analytics

Analytics that serve every function—from growth to governance.

Growth in banking and lending is measured, not guessed.
Track what’s converting, what’s slowing down, and where risk is rising.

From loan origination to deposit campaigns, every channel, handoff, and outcome becomes visible—so your leaders can cut waste, manage exposure, and scale what works.

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Built by Banking CRM Experts

Founded by two CFA Charterholders with over 38 years in financial services, Learners.ai brings deep industry fluency to CRM transformation—purpose-built for banks, credit unions, fintechs, and alt-lenders.

Your dedicated implementation team includes:

  • RevOps consultants, data specialists, and solution engineers

  • Full-stack developers with deep CRM and HubSpot expertise

  • Specialists in onboarding, deposit flows, lending automation, and compliance enablement

We bring together CRM best practices with a data-smart, AI-augmented approach—to unify your lead gen, account opening, and servicing operations into a growth engine that actually scales.

Book Your Consultation

The Process

1

Discovery

A dedicated team of Learners will conduct a thorough analysis of for your current and design a target operating model, or future state, in collaboration with your leadership.

2

Implementation

We present our SOW, plan and mobilize the project, then get to work. Our weekly sprints and agile delivery methodology ensures your users and stakeholders are engaged.

3

Ongoing Services

Ongoing strategic, tactical, and operational support available through bespoke packages designed to fit your unique requirements.

SERVICE & SUPPORT

Ongoing CRM Management—Built In

You’re not just deploying technology. You’re building a growth system.

We help you run it—with the managed services your banking organization needs to scale deposits, streamline lending, and adapt to regulatory and operational shifts without friction.


CRM setup for member onboarding, loan origination, and deposit pipeline management

HubSpot Onboarding

Set up for scale, compliance, and speed:

  • Multi-Hub configuration
  • Deposit and lending pipelines
  • Role-based access controls
  • Branch-product hierarchy

Data migration for banking CRM with KYC, household, and account-level enrichment

CRM Migration

Bring all your banking systems together:

  • Data extraction & cleanup
  • Data enrichment & mapping
  • Custom object modeling
  • Import & QA pipelines
 
Banking CRM integrations with core systems, online banking, and data lakes

Platform Integrations

Bring all your banking systems together:

  • Core banking (e.g., Fiserv, JH)
  • Data lakes (Snowflake, Redshift)
  • Digital banking portals
  • Call center & support tools
CRM administration for credit union ops, branch access controls, and lifecycle workflows

Admin & CRM Ops

We handle the backend so your team can focus on results:

  • Pipeline & workflow tuning
  • Segmentation & list builds
  • Access & data hygiene
  • KYC refresh & account updates

Loan and deposit campaign management for member engagement and cross-sell

Campaign Execution

Support for your marketing & growth team:

  • Email & SMS journeys
  • Deposit & loan campaigns
  • Branch marketing support
  • Cross-channel reporting
CRM optimization for wallet share, loan conversions, and referral tracking

Growth Optimization

Drive wallet share growth with smarter data and triggers:

  • Funnel conversion testing
  • Referral + reactivation flows
  • Lead scoring by product
  • Lifecycle-based cross-sell
CRM-powered service tools for faster member support and branch servicing

Client Service

Smarter service delivery across digital and in-branch:

  • Online portal and ticketing
  • Account status tracking & alerts
  • Satisfaction surveys
  • Helpdesk reporting & insights
Audit-ready CRM workflows for KYC, call logging, and regulatory compliance

Operations & Compliance

Track, log, and retain data the way regulators expect:

  • User activity logs
  • E-signature & document tracking
  • KYC/AML workflow tracking
  • Compliant CRM configuration

CRM training for bankers, branch teams, and mortgage lending staff

Training & Adoption

Make the switch—with lasting adoption:

  • Role-based onboarding plans
  • Role-based workshops for staff
  • Custom training by persona
  • Video and guide libraries
Branch performance and deposit growth analytics for banking CRM dashboards

Reporting & Analytics

Your single pane of glass for growth:

  • Track account health & lifecycle
  • Sales & service performance
  • Loan and deposit performance
  • Growth, servicing, and retention

Perfect For You If

"HubSpot for Wealth Management" is the catalyst for transformation in the financial planning and wealth management industry, ideal for you if:

You're a Growth-Driven RIA: Looking to scale your practice while maintaining that personal connection? Embrace solutions that bring your personalized services into the digital age, from content tailored to your clients' needs to digital onboarding that feels like a handshake.

Independent Financial Advisors in Transition:
If manual client segmentation and lead routing are holding you back, it's time to harness automation to refine your focus – empowering you to make financial guidance your masterpiece.

Wealth Management Firms Seeking Efficiency: Elevate client interactions and slash time spent on data entry. With "WealthTech in a Box," implement strategies that resonate personally with clients, automate engagement, and integrate your CRM for operations as smooth as silk.

Marketing and Sales Leaders with Vision: Keen on optimizing your outreach? Leverage A/B testing and deep analytics to forge connections with potential clients that are not just heard but felt.

Financial Planners and Consultants Aiming for Precision: Let AI-powered lead scoring illuminate your path, focusing your expertise where it makes the most significant impact – on prospects ripe for engagement.

RevOps Specialists Craving Synergy: If disconnected systems are your bane, our integrated solutions promise a cohesive ecosystem. Experience the synergy of business process redesign and digital transformation that boosts revenue and trims expenses.

FinTech Devotees and Innovators: Are you at the crossroads of finance and tech, seeking the next peak to conquer? Delve into the depths of financial planning innovation with bespoke customization, seamless integration, and automation that sets you apart.

It's Your Time to Lead

With "HubSpot for Wealth Management," the leap into tomorrow's wealth management landscape is not just a step but a stride towards leadership. It’s where your expertise meets innovation, where your practice not only adapts but sets the pace in a digital-first financial world.

Imagine a future where your insights are empowered by cutting-edge technology, where every interaction with your clients is both a moment of connection and a testament to efficiency. This is the future "HubSpot for Wealth Management" promises – a future where your practice is the beacon for those navigating the complexities of wealth in a digital era.

Seize the moment. Elevate your practice and redefine what it means to be a financial advisor in a world where technology and personal touch are no longer at odds but in harmony.

What our Customers Say

Shiphero
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Brett Oliveira

ShipHero Sales

stars

qoutes-icon Learners.ai has been an incredible partner for our HubSpot CRM rebuild and integration project. This has been a complex project completely rebuilding our CRM processes and workflows from the ground up while integrating numerous internal and external data sources. They have been incredibly responsive and provided great advice and best practices along the way. I'd definitely recommended working with the Learners team. Thank you!!

Chris G.

Forum Financial Management, LP

stars

qoutes-icon Love working with the team at Learners! From day one, they really got our business and took the time to deliver a custom solution that our whole team can get behind!

Jamal M

Main Street Financial Solutions

stars

qoutes-icon Learners did a fantastic job of understanding our perspective and at customizing an approach that met our needs, while still bringing much needed experience, structure and vision to our process. They clearly know their stuff when it comes to leveraging automation capabilities for financial services practices. It’s eye opening what automation can accomplish for our practices already, and I firmly believe that any RIA that hopes to stay relevant in the next decade ought to be investing in this critical area of technology NOW!

Cynthia LaRue

Forum Financial Management, LP

stars

qoutes-icon I chose Learners for our CRM implementation because of their experience, CRM expertise, RevOps expertise, competitive pricing, and their focus on customer service. They provided a full audit of our CRM and then a complete overhaul of our CRM, from custom objects & properties, to completely new sales pipelines, workflow automation, lead scoring, reports & dashboards. I would absolutely recommend Learners - they are outstanding and are true experts. They take a true team approach to the project and are very flexible.

Ashley Camire

Owner and Relationship Specialist

stars

qoutes-icon Learners.ai was a breeze to work with. Learners team is genuinely caring people who take their work and customers' projects very seriously... They are calm, friendly and very easy to talk to...Everything coordinated for us was organized, timely and within budget. YOU ARE NEVER ALONE, trying to figure anything out during the entire process. Thank you Learners team!

Brandon Palmer

Digital Marketing Manager

stars

qoutes-icon Our team is using Learners.ai for a fairly complicated reimplementation of our HubSpot CRM and Marketing Hub. That said, working with them has been wonderful. They're basically a part of the team now! I never have any issues reaching out to them and receiving a reply, and a solution to whatever issue I've discovered. We've been working together for approximately three months and it's been nothing but wonderful. Projects like this are tough and time-consuming, but Learners.ai has continuously been up to the task and handled any and all of our requests. Shout out to Learners team! They've been terrific.

Phil Desrosiers

Corporate Director

stars

qoutes-icon I have relied heavily on the team at Learners for the implementation of the new system. The configuration of HubSpot to meet our needs at my company has been a real game changer and we've already seen the results pay for themselves even before we've completed the project. They've gone above any beyond to provide expert advice and jump in when we've run into unexpected challenges. Should you decide that an integration team is the right fit for your growth plans at, I can confidently say with Learners you would be in good hands.

What our Customers Say

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Chris G.

Financial Advisor

qoutes-icon Love working with the team at Learners! From day one, they really got our business and took the time to deliver a custom solution that our whole team can get behind!

Jamal M

Director of Insurance Services

stars

qoutes-icon Learners did a fantastic job of understanding our perspective and at customizing an approach that met our needs, while still bringing much needed experience, structure and vision to our process. They clearly know their stuff when it comes to leveraging automation capabilities for financial services practices. It’s eye opening what automation can accomplish for our practices already, and I firmly believe that any RIA that hopes to stay relevant in the next decade ought to be investing in this critical area of technology NOW!

Phil Desrosiers

Corporate Director

qoutes-icon I have relied heavily on the team at Learners for the implementation of the new system. The configuration of HubSpot to meet our needs at my company has been a real game changer and we've already seen the results pay for themselves even before we've completed the project. They've gone above any beyond to provide expert advice and jump in when we've run into unexpected challenges. Should you decide that an integration team is the right fit for your growth plans at, I can confidently say with Learners you would be in good hands.

Chase M.

VP of Sales

qoutes-icon We brought Learners.ai in to optimize HubSpot, and they delivered exactly what we needed: clarity and actionability. Before, tracking sales performance and card activations felt disjointed, and aligning goals with results was difficult. Learners customized HubSpot to give us real-time insights and built automations that made tracking far more efficient. Their ability to connect technical work to business development made a big difference. I now focus less on chasing data and more on driving performance. We’ve continued to retain them and I highly recommend them.

Melissa G.

SVP Customer Experience

qoutes-icon Learners.ai helped us rethink how we approach CRM in banking as part of our digital transformation. They tackled deeper challenges like disconnected systems and inefficiencies. Their work integrating HubSpot with our core banking platforms created a unified system and actionable insights. Every phase was executed with precision, ensuring smooth adoption and helping us shift to a more data-driven, customer-centric operation. The real value was how they aligned with our vision. We’ve already retained them for the next steps and highly recommend them.

Amy B.

CRM Manager

qoutes-icon The experience with Learners has been phenomenal. We partnered with them to implement HubSpot for our company as well as ongoing relationship as support. The team is professional, dedicated, driven, and a pleasure to work with. My role is CRM Manager, so I work very closely with Salman and his team.

FAQ

The Upgraded FAQ

01

What exactly does Learners.ai do for banks, credit unions, and lending providers using HubSpot?


HubSpot is a powerful CRM—but it isn’t built for the lending stack out of the box. That’s where Learners.ai comes in.

We reconfigure HubSpot to fit how modern lending institutions operate, with:

      • Custom data models for borrowers, products, loan types, and servicing journeys
      • Seamless workflows across origination, onboarding, compliance, and servicing
      • Deep integrations with LOS platforms, core systems, and servicing tools

Whether you’re a credit union automating loan onboarding, a digital lender managing deposit flows, or a mortgage team coordinating across brokers and branches—we build a CRM that fits your model, not the other way around.

02

How does HubSpot for Banking, Lending & Credit Unions help my teams day-to-day?

 

It makes your revenue and service teams faster, better coordinated, and easier to manage.

For Banks, Credit Unions & Depository Institutions:

      • Lending teams get real-time visibility into borrower pipelines and approvals
      • Branch teams can onboard accounts and deposits faster with fewer handoffs
      • CX and marketing teams share a unified view—no more swivel-chair workflows

For Alt Lenders & Mortgage Originators:

      • Automated task reminders keep applications, renewals, and reviews on track
      • Client-facing reps reduce manual admin and deepen relationships
      • Leadership sees what’s stalling loan growth—and how to fix it

03

Is HubSpot secure and compliant enough for financial institutions?


Yes—and we help take it further.

HubSpot offers enterprise-grade protections: SOC 2 Type II compliance, GDPR, HIPAA (with Enterprise tier), audit logs, and granular permissions.

But Learners.ai configures it for financial-grade compliance, including:

      • Role-based access to sensitive data across lending and servicing roles
      • Workflow alignment with your internal compliance policies
      • Audit tracking, retention settings, and segmented permissions

This isn’t a generic CRM. It’s built to pass the sniff test with your compliance, legal, and data governance teams.

04

Can you integrate HubSpot with our LOS, servicing platform, or banking core?

 

Absolutely. We specialize in integrating HubSpot without disrupting your core systems or LOS setup.

We’ve connected HubSpot to platforms like:

      • Fiserv, Jack Henry, and Q2 for core and digital banking

      • Plaid and Glia for identity verification and digital service

      • Lodestar, Encompass, and Blend for mortgage quoting and loan origination

      • Custom-built LOS and servicing portals tailored to your internal tools

Your teams get a full customer view—from deposits to documents to servicing—without logging into five systems to get there.

05

What if our data is messy, siloed, or stuck in legacy platforms?

 

You’re not starting from scratch. Most lending institutions deal with messy data—we’re used to that.

We handle:

      • Consolidation of lead, application, and deposit data across spreadsheets and systems

      • Migrations from CRMs like Salesforce, and legacy platforms like MeridianLink, Encompass, FIS, or custom SharePoint and SQL-based tools

      • Cleanup and normalization of borrower, account, and contact records

You'll walk away with a clean, structured CRM built to scale—without duct tape or data anxiety.

06

How long does implementation take?

 

Most firms go live in 3–4 months, depending on complexity and team size.

Our 6-Phase Implementation Framework:

        1. Architect – Align CRM to your go-to-market and compliance model

        2. Design – Map workflows for lending, onboarding, deposits, and servicing

        3. Build – Integrate with LOS, core platforms, and digital tools

        4. Deploy – Launch in phases to ensure adoption without disruption

        5. Optimize – Activate usage with renewal triggers, upsell plays, etc.

        6. Maintain – Ongoing support and evolution post-launch

We build it right the first time—and evolve it with you.

07

What kind of support and training does Learners.ai provide?

 

You don’t get left behind after go-live. We provide:

      • Certified onboarding specialists to guide your team through every phase

      • Role-based training for frontline teams—sales, lending, onboarding, service, marketing, and ops

      • Live workshops and recordings for adoption, campaign builds, and new feature rollouts

      • Ongoing support to troubleshoot, refine, and evolve your setup as needs change

      • Advanced optimization services using custom workflows, intelligent automation, and agentic tools—built to extract more ROI from your HubSpot investment over time

This isn’t a one-time install. It’s a long-term partnership—with a team that keeps your CRM evolving, smarter, and more connected to your business strategy.

08

Who on my team actually uses the CRM—and how?

 

Not just your admins. The whole front office.

      • Lending teams use it to track applications, approvals, and outreach

      • Deposit teams use it to manage onboarding, product promotions, and servicing

      • Marketing uses it for campaign automation and cross-sell plays

      • Executives use it for pipeline visibility and deposit flow planning

      • Ops & compliance use it for user controls, workflows, and audit tracking

HubSpot becomes the command center—not a silo on the side.

09

How much does it cost?

 

We price every project based on your goals and systems. No cookie-cutter packages.

Variables include:

      • Number of workflows, integrations, and business units

      • Migration or cleanup requirements

      • Post-launch support and training needs

Best next step? Book a discovery call and we’ll tailor the right solution to your lending model.

 Book a consultation to get a tailored estimate

Ready to learn more

On the call, we’ll review your integrations and identify any that need updating to keep working. Our team can give you an estimate of the amount of work required to make the changes.

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Salesforce's Consumer Goods Cloud (CGC) planning system enables Key Account Managers to dynamically capture all planning details without multiple files and gives every team visibility to business drivers.